ban afg Privacy Policy

1 Introduction and Scope

ban afg is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how we process your personal information when you use our website, mobile application, and related services ("Platform").

This Policy applies to all registered members, guest users, and anyone who visits our website on the ban afg platform. By creating an account or using our services, you are considered to have accepted the terms set out in this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which govern the overall use of our services.

If you have any questions or concerns about anything in this Policy, please contact our support team before using the platform.

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2 Data Collection

2.1 Information You Provide Directly

When registering an account and using services on ban afg, you provide the following information directly:

• Full name and date of birth (for identity verification)
• Username and password (for account access)
• Mobile number (for OTP verification and communication)
• Email address (for account-related notifications)
• National ID card or passport details (during the identity verification process)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or Upay

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Navigation patterns on the platform and pages visited
• Session duration and login/logout times
• Gaming history, betting activity, and account balance changes
• Unique device identifier (Device ID)

2.3 Information Collected via Third Parties

For identity verification and fraud prevention, we may use third-party verification services in certain cases. Only the minimum necessary information is exchanged in such situations.

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3 Purpose of Data Use

ban afg uses your personal information for the following specific purposes:

• Account Management: Creating, maintaining, and securing your account.
• Identity Verification: Confirming the age of each member and verifying account ownership (for ages 21+).
• Financial Transactions: Securely processing deposits and withdrawals and maintaining transaction history.
• Service Improvement: Analysing usage patterns to improve platform performance and user experience.
• Security and Fraud Prevention: Identifying suspicious activity and preventing account fraud.
• Customer Support: Providing 24/7 assistance to resolve your queries and issues.
• Promotions and Bonuses: Providing bonus offers and VIP benefits based on your eligibility.
• Responsible Gaming: Monitoring unusual gaming behaviour and providing support where needed.

We do not sell your information to third parties for marketing purposes.

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4 Data Storage and Security

4.1 Security Measures

ban afg applies industry-standard technical measures to keep your personal information secure. Our security infrastructure includes:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Database-level encryption — for storing sensitive information.
• Two-factor authentication (OTP) — for login and financial transactions.
• Regular security audits and vulnerability testing.
• Restricted access controls — only authorised personnel can access personal information.
• Real-time threat monitoring.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet applicable legal obligations. Financial transaction records are retained for a defined period even after an account is closed.

4.3 Data Breach Notification

If a data security breach occurs for any reason, ban afg will notify affected users as quickly as possible and take the necessary corrective steps.

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5 Sharing Data with Third Parties

ban afg may share limited information with third parties in specific circumstances. This applies only in the following cases:

• Payment Processing: The minimum information required to complete deposits and withdrawals through mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Trusted technology partners engaged in the account verification process.
• Game Software Providers: Pragmatic Play, Evolution, PG Soft, JILI, and other game studios — only the technical information required to run gaming sessions.
• Legal Requirements: Based on a court order or a valid request from a legal authority.
• Fraud Prevention: Specialist services that assist in protecting accounts and stopping financial fraud.

We never sell or provide your personal information to advertising agencies or third-party marketers.

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6 Cookies and Tracking Technology

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help our platform remember your preferences and session information. ban afg uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security.
• Functional Cookies: Saving language preferences, game settings, and personalised experience data.
• Analytics Cookies: Analysing platform usage patterns to improve services.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

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7 User Rights

Every registered member of ban afg has the following rights regarding their personal information:

• Right to Access: You can find out at any time what information we are storing about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Data Portability: You can request your information in a structured format.
• Right to Object: In certain cases you can object to the processing of your information.

To exercise these rights, contact our customer support team. We will respond to your request within 30 working days. To learn more about responsible use of our platform, read the Responsible Gaming Guidelines.

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8 Child Protection

All services on ban afg are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under 21.

Age is verified at the time of registration and, where necessary, further confirmed via national ID card. If we suspect that information belonging to a minor is in our system, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child has opened an account on our platform, please notify our support team immediately. More details about the age verification process are available in our FAQ section — read the FAQ.

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9 Policy Changes

ban afg reserves the right to change or update this Privacy Policy as needed. If a significant change is made, we will:

• Publish the updated policy with a new date on this page.
• Send a notification to registered members at their email or mobile number.
• May request consent to the new policy at the next login.

Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy. If you do not agree with the changes, you may close your account.

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10 Contact

For any questions, concerns, or requests to access information regarding this Privacy Policy, contact us through the following:

• Live Chat: Use the live chat option on our platform for 24/7 direct support — available in both Bengali and English.
• Email: [email protected] — we typically respond within 24 hours.

Once your identity is confirmed, we will begin processing your information-related request. To learn more about how our site operates, visit the About Us page.